Frequently Asked Questions
Everything you need to know about your Johnny Loco experience.
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping takes 3-5 business days for domestic orders and 7-14 business days for international deliveries.
How can I track my order?
Once your order has shipped, you will receive an email containing a unique tracking number and a link to the carrier's website to monitor your package's progress.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.
Which payment methods do you accept?
Johnny Loco accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout process.
Do you offer a warranty on your products?
Yes, all our products come with a one-year limited warranty covering manufacturing defects. This does not cover standard wear and tear or accidental damage.
Can I change or cancel my order after it's been placed?
We aim to process orders quickly. If you need to make a change, please contact us within 1 hour of placement. Once an order has reached the shipping stage, it cannot be modified.